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Live Webinar – April 2nd 2015, 12:00-1:00 PM EDT
Offered by ASPE (REP 2161) 1 Category A PDU – Free PDU
Note: Although ASPE is an REP presentations may have to be recorded as a Cat C PDU Event – Contact Traci Lester Marketing Specialist at ASPE for more information

According to the Carnegie Institute of Technology, 15% of success is due to brains and skills and the other 85% is due to personality factors including “Emotional Intelligence”. The most important is the ability to deal with other people successfully.

How good are you at handling your internal responses?

A primary key to effectively dealing with conflict and difficult people centers on your internal response, the automatic reaction that someone’s behavior triggers inside of you.

Remember communication is mostly non-verbal. Your internal response will show up on your face and in your body language.

Think about how you typically react in difficult situations.

If your reactions are not working for you, then it is time to consider more effective strategies.

In this session David will:

  • Define conflict and difficult people
  • Identify the causes of conflict
  • Discuss conflict resolutions tactics
  • Review the five main styles of dealing with conflict
  • Learn the eight main types of difficult people
  • Discuss steps in dealing with difficult people and the resolution process

PDU Category C documentation details:
Process Groups: Executing
Knowledge Areas: 5 – Scope 9 – Human Resources 10 – Communications

  • 5.5 Control Scope
  • 9.4 Manage Project Team
  • 10.4 Manage Stakeholders Expectations

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Dealing With Difficult People And Resolving Conflict

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Dealing With Difficult People And Good Facilitation

Online Webinar – Recorded January 13th 2014
Offered by ASPE (REP 2161) 1 Category A PDU – Free PDU
Course ID: WS011314

This panel discusses the hottest rising priority in human skills and why we’re hearing about the need more often.

The Panelists:

PDU Category C (PMBOK 5) documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources

  • 9.4 Manage Project Team
  • 10.3 Control Communications
  • 13.4 Control Stakeholder Engagement

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Dealing with Difficult People and Good Facilitation