Online Webinar – Recorded July 24th, 2015
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: Simplilearn.com (Rep #3147)

Unit 1 is an introduction video to Service management lifecycle

This video takes you through Principles of IT Service Managements which covers the key concepts related to service managements and also focus on stakeholder associated with service management.

This presentation covers:

• Lesson 1: Principles of Of Service Management
  • Best Practices in Service Management
  • Identification pf Stakeholders Associated With Service Management
  •  Roles And Responsibilities And Service Providers
• Lesson 2: The Service Management Lifecycle
  • Service Lifecycle phases explained
  • The relationship between governence and IT Service Management

Click to view on YouTube:
ITIL® Training Video:
Introduction To Service Management Lifecycle

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.