We all measure engagement but what is it really telling us? Are we able to decipher what impact it has on the business? Or how we can make improvements to improve customer satisfaction and sales?

Register to hear how IBM customers are using analytics to analyze their engagement data to improve business.

In this webcast you will:

• Hear how a major grocery retailer discovered how to improve customer satisfaction and sales through insights from their employee engagement data and was able to demonstrate this to leadership.
• Hear how a leading organization in the food and beverage industry combined five data sources from their various HR systems to glean additional insight into attrition and employee performance through engagement.
• See how analytics helps you get better insights from your engagement data and shows linkages to other parts of the business.

Join Jill Christensen, (LinkedIn profile) President, Jill Christensen International Chris Lovato (LinkedIn profile) Executive Consulting Leader, IBM Talent Management Solutions & Lisa Black, (LinkedIn profile) Managing Consultant IBM Watson Talent and Kenexa, IBM Talent Management Solutions to review IBM’s Lessons Learned in analyzing their engagement data.