Live Webinar October 9th, 2014 12:00 pm – 1:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – $20 USD PDU
Presented by: Solutions Cube Group (REP 2451)

This webinar is the first on Process Management Control by Solutions Cube.  Although this module is a part of the series – each module in the series can be taken individually.

• Do you understand your business process and how it performs?
• Do you know what you should measure or monitor to ensure you continually meet customer requirements?

A Process Management Control System (PMCS) drives continuous improvement opportunities based on “measures that matter” for customer satisfaction.

In this webinar participants learn about:

• What is a Process Management Control System (PMCS) and its benefits
• The relationship of process management to customer satisfaction.
• Quality characteristics that customers look for in services and in products
• How to develop “measures that matter” — outcome indicators and upstream process indicators
• Tips for building and implementing a PMCS

Learn the basics for building a Process Management Control System (PMCS).

EARN 1 PDU after viewing this webinar

Click to purchase Process Management Control System: Six Sigma Basics