Live Webinar October 9th, 2017, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

IT outsourcing complexity is growing and hybrid solutions are now necessary to support the evolution of the organization’s digital platform.

In this presentation Stephanie Stoudt-Hansen (LinkedIn profile, Gartner bio) highlights lessons learned from several outsourcing deals and what should be done differently to succeed in new-generation outsourcing.

Discussion Topics:

• The common pitfalls in SLA definition, and how to ensure they represent the real user experience.
• How to structure the exit strategy so it doesn’t become a nightmare.
• How to retain the ability to drive positive provider behavior.

Click to register for:
Avoid The Common Outsourcing Pitfalls: The Next Evolution

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