NOTE As Of April 2014:

This On demand session by IIL was Available when the article was published in March of 2011 – But is no longer available.

There is a Session available for 1 Category A PDU called “Introduction to the IT Infrastructure Library (ITIL®) (webinar)” This session is available for a Cost of $19.95 USD.  The Course number for this is PM0037.  To Access this course simply Search for “PM0037” in the IIL Search Box on the IIL Site.

IIL also has  a session “ITIL in Cloud (Audio Podcast)”  PM0287 that is available at no cost.  Simply Search for “PM0287” in the IIL Search Box on the IIL Site.

On Demand Webinar
Presented by IIL (Rep 1003)
Duration: 3 Hours  3 PDUs / CDUs Cat A Free

This is a free On-demand Webinar from IIL. If this interests you, we suggest you sign up sooner rather than later as we don’t know how long this will be available. The webinar can be found under the featured free webinars tab.

Prerequisites: No previous knowledge of ITIL is required
Course Level: Basic

About the Program
This ITIL v3 Awareness course is designed to enable participants to understand the overall structure of ITIL. The course uses an example that follows a business idea from inception to production.

Who Should Attend
ITIL® v3 Awareness is primarily targeted at:

• Individuals at all levels in a company (including Executive Management) who do not require ITIL v3 Foundation certification but still require a fundamental understanding of the ITIL v3 framework and how it may be used to improve the quality of IT Service Management within an organization
• IT professionals that are working within an organization that has incorporated, or will be incorporating, the ITIL v3 framework in order to provide better IT services
• All other staff involved in delivering IT services that use the ITIL v3 methodology

Performance Focus

• Service Management and the importance of ITIL v3
• Business and IT integration
• The importance of Service Operation and Service Transition phases
• Service Design
• Service Strategy
• Continuous Service Improvement

Learning Objectives
Upon completion, participants will be able to:

• Demonstrate knowledge and understanding of an internationally recognized, best practice framework, that if correctly adopted and adapted, will help the organization create a more structured value-add IT infrastructure in order to better meet the demands of its customers’ business objectives

Course Overview

• Session 1: Introduction and Service Management as a Practice (Duration: 30 minutes)
• Session 2: Service Strategy (Duration: 28 minutes)
• Session 3: Service Design (Duration: 30 minutes)
• Session 4: Service Transition (Duration: 36 minutes)
• Session 5: Service Operation (Duration: 32 minutes)
• Session 6: Continual Service Improvement, ITIL Certification Path, ITIL Implementation and Summary (Duration: 35 minutes)
• Session 7: Course Evaluation (Duration: 6 minutes)

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

You will require a registration to the IIL site to register for this opportunity.

Click here to register for this opportunity.