Live Webinar November 3, 2011 – 2:00 pm EDT
Duration: 1 Hour Credits: Up to 2 PDU Category C (Live +Online) – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

Click to view Part 1 of this 3 part series –Hiring For Great Service: How To Screen Attract And Retain Top Support Talent

This Live Presentation is PART 2 of a three-part webinar series – How to Hire, Lead and Motivate Your All-Star Support Team, presented by industry expert Rich Gallagher. This seminar series will discuss the key (and often unspoken) steps to successfully hiring, leading and motivating your team of support professionals.

Speaker: Rich Gallagher (LinkedIn profile), Founder, Point of Contact Group

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience (include the weblinks) and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Leading Support Teams: The Mechanics