Live Webinar November 16, 2011 – 2:00 pm to 3:00 pm EST
Presented by: Ema
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

• What happens when enterprise architecture meets IT service management?
• What does an architect have to say about concepts like the configuration management database or the service catalog?

Find out the answers to these questions and more when you join EMA Research Director Charlie Betz (LinkedIn profile) for a Webinar that will cover these questions and other concepts from the second edition of his bestselling book – Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler’s Children, Second Edition.

This unique work features a process model for IT management, distinguished from a functional model, and supported by data and systems architectures and numerous design patterns.

As Charlie is fond of pointing out: Massive IT capital investments and supply chains, critical operations, and pivotal implementation initiatives are managed with emails, spreadsheets, and seat- of-the-pants intuition, with narrow goals elevated over global objectives. Often absent is the data-driven, analytic, continuously improving management philosophy employed in the primary value chains of the world’s most successful companies.

Come and hear what an enterprise architecture approach has to offer IT in meeting these challenges!

Presenter: Charlie Betz has served as a senior architect in large companies focused on the problems of large scale IT service management. He spent six years at a major bank as VP and lead architect for IT portfolio and systems management. Based on this experience and his critical reviews of ITIL, COBIT, and CMMI, he’s published the second edition of his bestselling book Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler’s Children, Second Edition.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration

• 4.3 Direct and Monitor Project Execution
• 4.4 Monitor & Control Project Work

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Enterprise Architecture meets IT Service Management