Recorded  December 7th 2011 -12:00 pm – 1:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by: Cisco Webex Hosted By: David Witt

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Poor leadership practices cost companies millions of dollars each year by negatively impacting employee retention, customer satisfaction, and overall employee productivity.

In this webinar, Blanchard Program Director David Witt (LinkedIn profile) helps you take a closer look at the effect that leadership has in each of these three areas and what you can do to improve performance.

You’ll learn that:

• Less-than-optimal leadership practices cost the typical organization an amount equal to as much as 7% of their total annual sales.
• At least 9% and possibly as much as 32% of an organization’s voluntary turnover can be avoided through better leadership skills.
• Better leadership can generate a 3 to 4% improvement in customer satisfaction scores and a corresponding 1.5% increase in revenue growth.
• Most organizations are operating with a 5% to 10% productivity drag that better leadership practices could eliminate.

Drawing on proprietary original research, you’ll learn which management techniques generate the best results and also look at some of the common cultural roadblocks that keep companies from implementing them. You’ll also learn how to overcome these obstacles and make the shift from knowing to doing.

Organizations need to make sure that they are getting the best out of their people by providing strong, consistent, and inspiring leadership. Don’t miss this opportunity to learn how to evaluate and improve leadership practices throughout your organization

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience (include the weblinks) and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register and view The High Cost of Poor Leadership: The 3 Performance Gaps You Have To Address