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Live Webinar Jun 19th, 2012, 9:00 am – 10:00 am EDT or
Live Webinar Jun 19th, 2012, 12:00 pm – 2:00 pm EDT
Duration:1 hour Webcast + Q & A – Up to 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

The hype and media exposure surrounding social media and social networking is deafening.

  • Facebook has more than 800 million active users and was integral to the recent revolution in Egypt.
  • Twitter has 200 million users, and there are 200 million tweets per day.

Most people in the IT organization have exposure and probably use social media and social networking in their personal lives. Many businesses engage in social initiatives with their customer base as part of a larger customer growth and retention strategy.

However, it is perplexing to many of us in the IT organization on how we can use social initiatives internally to promote IT services, engage better with our customers (the business and end users), drive productivity and lower costs.

In this presentation, Gartner offers strategic and tactical insights into how social media and networking can be leveraged within the IT operations organization.

Discussion Topics:

  • Why leveraging social media is imperative for the IT operations organization
  • The three social media use cases to focus on
  • The five success plan recommendations

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources 10 – Communications

  • 4.3 Direct and Monitor Project Execution
  • 9.4 Manage Project Team
  • 10.2 Plan Communications
  • 10.3 Distribute Information
  • 10.4 Manage Stakeholder Expectations
  • 10.5 Report Performance

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Presenter: JarodGreene, (LinkedIn profile) Sr Research Analyst

Click to register for Social Media’s Impact on IT Operations