Live Webinar August 8th, 2012 – 2:00 pm – 3:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Featured Sponsor : AllAnalytics

Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, more purposeful ways sure to boost the value you reap from each customer.

Learn specific tips to optimize your customer relationships, including:

• Targeting customers more accurately
• Reacting to customers in real-time
• Keeping up with rapid business change
• Ensuring consistency in a multichannel world
• Keeping costs down with scalable solutions

Presenter: James Taylor (LinkedIn profile) CEO Decision Management Systems is a leading expert in decision management and decisioning technologies. James is passionate about using decisioning technologies like business rules and predictive analytics to help companies improve decision making and develop smarter and more agile processes and systems. James is the author of :

1. Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics
2. Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions
   
3. Applying Real-World BPM in an SAP Environment

PDU Category C documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for 5 Ways Decision Management Leads to Greater Customer Value