Live Webinar – October 2nd, 2014 1:00 pm – 2:00 pm EDT
Presented by:  Training Magazine
Duration: 1 Hour 1  Category C  PDU – Free PDU

Nobody likes to deliver bad news, discuss a sensitive subject or talk about a project or meeting that’s gone wrong.

The mere thought of these conversations can fill you with anxiety and distract you from your work.

Because you can’t always avoid these type of topics, you’ve got to be ready. You’ve got to take control and talk through them effectively.

But how?

Join Dr. Mark Goulston, international best-selling author and former FBI hostage negotiation trainer, as he shares practical, hands-on techniques for taking the stress out of toughest employee discussions.

Attend this interactive webinar to learn how to:

• Handle difficult discussions about behavior, performance or pay.
• Keep the conversation calm when emotions run high.
• Decrease your fear of confrontations.
• Respond properly to employee pushback

Speakers:  Mark Goulston, M.D. (bio) is Co- Founder of Heartfelt Leadership, a business advisor, consultant, keynote speaker, trainer and coach.  He  trained as a clinical psychiatrist and honed his skills as an FBI/police hostage negotiation trainer.   He is the author of several international lybest selling books including:

• “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone
• REAL INFLUENCE: Persuade Without Pushing and Gain Without Giving In
• Get Out of Your Own Way: Overcoming Self-Defeating Behavior
• Get Out of Your Own Way at Work…and Help Others Do the Same: Conquering Self-Defeating Behavior on the Job
• The 6 Secrets of a Lasting Relationship

Note: this may appear to be a Citrix session but it is sponsored by the Training Training Magazine Network

PDU Category C (PMBOK 5) documentation details:
Process Groups: Executing
Knowledge Areas: 5 – Scope 9 – Human Resources 10 – Communications

• 5.6 Control Scope
• 9.4 Manage Project Team
• 13.3 Manage Stakeholder Engagement

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Mastering Difficult Conversations