Live Webinar – April 2nd 2015, 1:00 pm – 2:00 am EDT
Offered by: Global Knowledge UK  (REP 1999)
Duration: 1 hr 1 PDU / 1 CDU Credits: 1 PDU Category A Free PDU

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough (LinkedIn profile) will share his knowledge and expertise on various aspects of incident management and problem management processes.

Michael will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home.

Michael will also provide an overview of who performs various incident and problem management activities in an organization.

Note: Although Global Knowledge is an REP this opportunity may not have a course number and may need to be recorded as a Category C PDU. Contact Global Knowledge for further information.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Planning
Knowledge Areas: 4 – Integration

• 4.3 Direct and Manage Project Work
• 4.4 Monitor and Control Project Work
• 5.2 Collect Requirements
• 6.2 Define Activities

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Understanding the Difference Between Incident Management & Problem Management