Live Webinar April 13th, 2016, 10:00 am – 11:00 am  EDT or
Live Webinar April 13th, 2016, 1:00 pm – 2:00 pm  EDT
Duration:1 hour Webcast – Up to 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

Customer experience is now a CEO-level initiative; yet many enterprises are struggling to deliver meaningful, sustained, positive customer experiences. Many organizations struggle to define customer experience and how to get started.

in this session Gene Alvarez (LinkedIn profile, Gartner bio) discusses what is customer experience, and customer experience management, and provides information on types of customer experience projects.

You’ll learn how to get started on customer experience management and moving your organization forward into the world of customer experience.

Discussion Topics:

• How customer experience can drive business value and profits
• What enterprise strategies are addressing the opportunities and challenges of customer experience
• The key role IT has in supporting customer experience initiatives

PDU Category C (PMBOK 5) documentation details:
Process Groups: Executing
Knowledge Areas: 4- Integration 5 – Scope 8 – Quality

• 5.2 Collect Requirements
• 5.3 Define Scope
• 13.1 Identify Stakeholders
• 13.3 Manage Stakeholder Engagement

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for:
Creating Value Through Customer Experience