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Live Webinar December 18th, 2012 – 1:00 pm – 2:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToAssist Corporate

A quality monitoring program is essential to providing spectacular customer service. Quality interactions help you retain your customers and grow the business.

Join support industry expert Kristin Robertson (LinkedIn profile) as she explores best practices in setting up a monitoring program and walks you through the 7 steps that will ensure that you’ve fashioned an effective program

Join this live, interactive webinar to learn how to::

  • Develop spectacular customer service.
  • Create an effective monitoring program.
  • Combine quality monitoring with other programs.
  • Conduct quality monitoring, no matter your size.

PDU Category C documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 8 – Quality

  • 4.4 Monitor & Control Project Work
  • 8.1 Plan Quality
  • 8.3 Perform Quality Control

As a Category C, ‘Self Directed Learning’, activity remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder.’

Click to register for 7 Steps to Creating a Spectacular Quality Monitoring Program