Live Webinar June 27th, 2018, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Today’s customer is no longer loyal to individual channels when engaging with companies.

Instead, customers frequently move from channel-to-channel and device-to-device to communicate.

To deliver a strong relationship and customer experience, it’s critical that data points across channels and devices be linked into a single, unified, meaningful journey.

Customer journey analytics aims to solve this challenge, but it’s not easy.

Watch this webinar with Jason Daigler (LinkedIn profile, Gartner bio) Gartner Research Director for best practices and guidance on creating a customer journey analytics program and customer journey maps.

Discussion Topics:

• Business benefits of understanding the customer journey
• Best practices for creating customer journey analytics and customer journey maps
• Create better customer experiences by applying customer journey analytics

Click to register for:
Customer Journey Analytics
To Improve Customer Experience (CX)

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