Live Webinar – October 20th, 2020 3:00 pm – 4:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

Accuracy is critical to your business and empathy is the ultimate soft skill, but marrying the two skills together for learners, especially virtually, can be a challenge.

By connecting these skills together in the context of the role, you can establish neural pathways that support positive customer interaction.

During their 16 years in business, Zelus Consulting Group has mastered training that focuses on the hard questions, practice, and a methodology that contextualizes complex industry knowledge with empathy in a highly effective and engaging process.

Join Geoff, Carol &  Jenny Tto Learn:

• How to infuse soft skills into your learning curriculum
• The importance of delivering empathy in and how to measure soft skills training
• How to establish neural pathways in the virtual classroom
• How to prepare learners for their role as soon as they hit the floor

Presenters:

Jenny Graham (LinkedIn profile) PMP CPTD is expert in operational performance & excellence, with  20+ years of experience developing and implementing innovative operational strategies to improve overall business performance &  utilization. She has worked in a variety of industries and has experience handling aggressive ramp up timelines including 30-day implementations. A  Lectora Certified Advanced Author. Jenny was a member of the Honors Program at Babson College and holds a Bachelor of Science in Business Administration.

Carol Fahy (LinkedIn profile) a seasoned executive with 30+ years of experience in  private industry & consulting. Carol assists clients to improve by reducing costs, increasing revenue, and improving efficiency. Carol has worked across various industries and is instrumental in defining and executing Zelus’ mission to guide companies in operational strategy development, implementation, learning and change management to deliver sustainable, measurable results.  Carol an honors Grad at Boston College she also holds a Bachelor of Science in Business Administration and is a Certified Professional in Talent Development (CPTD) from ATD.

Geoff Curless (LinkedIn profile) Chief Revenue Officer, Rehearsal; has a professional history of quickly accelerating growth for start-up software companies and inspiring mature companies. During his career, he has presented complex software and technologies in ways that promote the benefits and usability of the products and services. He has managed sales teams, key partnerships, and comprehensive sales and marketing plans for software companies serving all industries.

Click to register for:
Marrying Accuracy & Empathy
To Improve Customer Experience

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