Live Webinar June 23rd, 2021, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Artificial intelligence and machine learning are uniting previously separate approaches to analyzing customer service interactions to improve interaction, understanding and intent regardless of the communication channel.

In the future, customer service analytics will leverage historical and real-time insight to deliver optimum operational, employee and customer-centric experiences.

In this webinar Steve Blood (LinkedIn profile, Gartner bio) Gartner VP Analyst looks at how organizations can deliver more insightful customer service analytics and maximize investments in a changing vendor landscape.

Discussion Topics:

• Why customer service analytics are important today
• Use cases that drive the most benefit from customer service analytics
• Know the top players in the market and how to go about vendor selection

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Use Analytics To Improve Customer Service Experience & Productivity

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