The Zappos Experience:
5 Principles to Improve Your Service Culture
Posted by
EdmontonPM
Feb 3
Live Webinar February 9th, 2012 – 2:00 pm – 3:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate
The Zappos Experience: 5 Principles to Inspire, Engage and Wow
Join this live webinar with Joseph Michelli, author of The Zappos Experience, to learn how you can inspire, engage and wow your stakeholders – just like Zappos.
Attend this interactive webinar to learn:
- How to increase “service velocity”
- How to drive service experience outcomes
- The true values that can lead your business to success
- And more…
Presenter: Joseph Michelli, Author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
PDU Category C documentation details:
Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources
- 4.3 Direct and Monitor Project Execution
- 9.3 Develop Project Team
- 9.4 Manage Project Team
As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’
Click to register for The Zappos Experience: 5 Principles to Improve Your Service Culture
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