Live Webinar July 23rd 2013 – 1:00 pm – 2:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

The future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works – in fact, it creates a disjointed customer flow.

Discover how to deliver a consistent experience throughout the customer lifecycle.

Join this live webinar to learn:

• The importance of shared experiences
• The Four Moments of Truth when engaging customers
• How shared experiences inform decision making
• Why all functions must collaborate to deliver one brand experience

Presenter : Brian Solis, (LinkedIn profile) Altimeter Group Author of :

• What’s the Future of Business: Changing the Way Businesses Create Experiences
• The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution and
• Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web

Click to register for What’s the Future of Work: Delivering Meaningful Customer Experience