Online Webinar – Recorded October 31st, 2013
Activity Type: Online or Digital Media Up to 1 PDU – Free
Provider:  Pink Elephant

Make sure to check out Troy’s fantastic blog:
The Hitch Hiker’s Guide to the IT Galaxy and Beyond 

The blog is dedicated to making sense out of the shifting landscape of IT Management. Just when you thought you had a good handle on managing technology, the job you thought you knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of Troy’s blog is to offer an element of sanity and logic to what can appear to be chaos.

This ITSM Change Management Best Practices presentation video was recorded by Troy DuMoulin, (LinkedIn profile) VP of Pink Elephant at ITSM Meetup, NYC.

In this presentation Troy also discuses the book The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win  by Gene Kim (Author), Kevin Behr (Author), George Spafford (Author) and the impact of planned and unplanned work on DevOps.

Enjoy This Entertaining & Useful Presentation!

Or … Click to view on YouTube:
ITSM Change Management Best Practices

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.