Live Webinar – June 4th, 2019 12:00 pm – 1:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: Training Magazine Network

For another great Leadership PDU with Lenn  check out:
What Castomers™ Want:
A Disney-Inspired Approach To Employee Care

Walt Disney was not your typical businessman!

• He didn’t go to college.
• He didn’t have an MBA.
• He hated org charts.
• It’s doubtful he ever drew up a vision and mission statement.

And yet … he succeeded beyond what anyone’s imagination.

He did it through an unorthodox approach that made Disney one of the world’s most admired companies and a place where inspiring leaders train and develop exceptional employees who deliver amazing customer service.

In this insightful and engaging presentation, Lenn Millbower, The Mouse Man™, shares five seemingly backward lessons that help explain Disney’s success.

Those five lessons are:

1. Lesson One – Be as emotional as possible
2. Lesson Two – Don’t make decisions
3. Lesson Three – Employees come first, customers second
4. Lesson Four – If you want it done, do it yourself
5. Lesson Five – Process matters more than product

Join Lenn as he explains how these seemingly counterintuitive lessons improve leadership, customer service and training practices. Learn them and you and your organization can conjure up your own magic.

Presenter: Lenn Millbower, (LinkedIn profile) The Mouse Man™ author of Care Like a Mouse: The Key to Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn  spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney’s Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. Lenn will inspire you to create your own magic. Give it a shake & watch the magic take place!

Click to register for:
Make Your Own Magic:
Counterintuitive Lessons Learned From Walt Disney World

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.