Live Webinar – November 12th 2013, 2:00 pm – 3:00 pm EST
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Cat B – Free PDU
Hosted By: Systemation

Wouldn’t it be nice if every problem could be resolved by an open, honest business discussion with a colleague?

In reality, it’s sometimes impossible to find a solution and the project must move forward.

This webinar will examine a process project managers can use to escalate an issue without compromising the quality of their business relationships.

Learn:

• How best to document issues for escalation.
• When should you choose to escalate an issue?
• How do you escalate an issue in a direct manner so an not to inflame the situation?

PDU Category C (PMBOK 5) documentation details

Process Groups: Executing

Knowledge Areas: 4- Integration 9 – Human Resources

• 4.3 Direct and Manage Project Work
• 13.2 Plan Stakeholder Management
• 13.3 Manage Stakeholder Engagement
• 13.4 Control Stakeholder Engagement

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for When Conflict Resolution Doesn’t Work

• 13.2 Plan Stakeholder Management
• 13.3 Manage Stakeholder Engagement
• 13.4 Control Stakeholder Engagement