Live Webinar June 18th, 2019, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer behavior has changed dramatically over the years. A recent Gartner study indicates that 87% of customers attempt to self-serve before picking up the phone.

A majority of those customers first consult third-party sources like Google, blogs, Facebook, and Twitter.

When it comes to post-sale support, customers may not start their journeys in company-owned channels (website, email, web chat, phone, mobile app, etc.), but they end up there.

This shift in behavior, along with powerful advances in technology, continues to increase and change customers’ expectations of “customer service.”

In this webinar, Pete Slease (LinkedIn profile, Gartner bio) Gartner Principal Executive Advisor & Allegra Ubbes (LinkedIn profile) Gartner Advisor Analyst explore how you can meet your customers’ expectations for outstanding service.

Discussion Topics:

• What the latest customer service experience survey findings mean for your organization
• How you can reshape your service and issue resolution strategies
• Steps you can take to develop a successful multi-channel strategy

Click to register for:
How To Fulfill Your Customers’ Rising Service Expectations

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