Online Webinar – Recorded – April 27, 2021
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
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PDU Of The Day has published over 10,000 Professional Development Opportunities since our launch January 1st 2011.

These articles reflect the interests of Project Managers, Business Analysts, and agile professionals from over 150 countries.

In the last two weeks of 2021, we are publishing many new opportunities, and some of our readers & editors favorite articles, as a special treat for our readers!

Each of these webinars is available online!

The way the world conducts business is rapidly changing, where superior customer experience is now front and center of business strategy.

But, how do you get started delivering a customer experience transformation program?

In this Webinar, James Buscaglio  (LinkedIn profile) will discuss mechanisms to jumpstart your CX transformation practices and support your workforce become more customer-centric.

James will draw upon scenarios that many companies face to offer brief solutions and tangible actions you can adopt in your journey towards delivering a superior customer experience.

James will also will cover topics such as customer journey mapping, voice of the customer exercises, creating a customer-centric maturity model, establishing the processes, playbooks, and templates to drive outcomes that achieve greater customer retention, renewals, and upsells.

Click To Register & View:
Achieving  Outcomes Through Customer Experience Transformation

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