Online Webinar – Recorded Sep 29th, 2022
Activity Type:  Education – Online or Digital Media 1 PDU – Free
Provider: Gartner Webinars

Customer service and support leaders are facing new economic uncertainty as labor shortage, supply constraints and inflation hold back the economy trying to emerge from pandemic.

These challenges individually may not be new for service leaders, but their combined impact creates an economic headwind that service leaders must prepare to address to avoid the financial impact. CFOs are already taking necessary steps to ensure their business remains viable.

However, service leaders must begin to take an active approach in protecting their function from reactive cost cutting measures that can harm the function in the long term.

Join Jason Barberio (LinkedIn profile) Gartner Sr Principal, Advisory; Jeffrey S Schott (LinkedIn profile) Gartner VP, Team Manager, & Rupinder Chandhok (LinkedIn profile) Gartner Director Analyst in this customer service webinar,

These Gartner experts will discuss the offensive strategy that service leaders need to mitigate and thrive in this economic uncertainty.

Discussion Topics:

• Learn how to remain competitive in a tight labor market
• Future-proof your service function to optimize costs and deliver superior customer and business outcomes
• Gain guidance on securing investment for self-service technologies in the face of tightening budgets

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Optimize Customer Service To Thrive
In The Face Of Economic Headwinds

NOTE: For PMI® Audit Purposes – Print Out This Post! Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.