Live Webinar November 29th, 2023, 11:00 am – 12:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Many organizations feel comfortable — perhaps even too comfortable — adding to their customer experience (CX) to improve it, because such additive approaches are popular and often seen as the norm.

1. But what can you remove from your CX to make it better?
2. What blockers prevent a better CX, and how can you eliminate those blockers?
3. How do you utilize a “stop doing” list?

Incorporating subtractive thinking into your organization’s CX requires intentionality and focus. Join this webinar as Gartner expert Michael Chiu, (LinkedIn profile, Gartner bio) Gartner Sr Director Analyst; explains how to utilize subtraction, the minus mindset, to improve your CX.

Discussion Topics:

• Understand blockers that prevent a better CX
• Use a subtractive approach for better CX
• Identify the most promising subtractive ideas by utilizing a structured prioritization method

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
The Minus Mindset: Subtract From Your Customer Experience,
Because You’re Adding Too Much

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