Live Webinar – July 17th 2018 7:30 am – 8:30 am EDT
Live Webinar – July 17th 2018 12:30 PM – 1:30 PM BT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Association for Project Management – APM

“A stakeholder can be perceived to be difficult based on their individual personality traits, as well as role or expectations”.

In this session Christine Unterhitzenberger will share her research project, published earlier in 2018, that focuses on the psycho-social aspects of project management and specifically on how project managers cope with difficult stakeholders.

Her research  3 different perspectives on this topic:

1. It identifies which factors create difficult situations;
2. How these situations impact on the project;
3. How project managers should effectively deal with the difficult situations they encounter.

At the beginning of the study an important differentiation was identified; initially it was only intended to only focus on strategies for dealing with difficult stakeholders, however it became quickly obvious that a clarification was necessary in this area.

A stakeholder may be difficult in terms of his/her personality or in terms of creating difficult situations for the project manager.

Hence the study created three areas that can typically create difficult situations for a project manager in relation to a difficult stakeholder.

These 3 areas can be found within the boundaries of a project as well as outside, and include:

• Structural environment
• Social environment
• Stakeholder personality

Furthermore, difficult situations always have an impact on the project as well as the project manager, although the impact on the project manager needs to be differentiated in two areas:

• The impact on his/her role
• The impact on personal wellbeing

Depending upon the impact and personality of the project manager, different coping strategies are adopted:

• Project coping strategies
• Personal coping strategies

Presenters:

Russel Jamieson (LinkedIn profile) RPP FAPM, is a former People SIG Chair and a current member of their Stakeholder Engagement Focus Group (SEFG). He has been a member of APM since 1999 and has been an active volunteer since 2001 across many areas.

Dr Christine Unterhitzenberger (LinkedIn profile) BEng MEng MAPM AFHEA, is a senior lecturer in project management and programme leader of the Doctorate of Business Administration (DBA) at Liverpool Business School, LJMU. She is responsible for the development, design and delivery of the programme. She is also head of the Project Management Research Group (PMRG) at Liverpool Business School and a member of the APM Research Advisory Group.

Click to register for:
Stakeholder Challenge:
Dealing With Difficult Stakeholders

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