Live Webinar December 4th, 2019, 11:00 am – 12:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Maintaining separate, redundant chatbot and other conversational platforms will not be cost-effective in the long run, potentially resulting in suboptimal user experiences.

As service and channel expectations evolve, the traditional distinction between voice and text operations will not be sustainable.

This does not mean that all chatbot solutions should be converged and shifted to a conversational architecture. Success depends on developing a comprehensive strategy that includes text and voice chatbots, conversational platforms, and interactive voice response (IVR) solutions.

In this webinar Bern Elliot, (LinkedIn profile) Gartner VP Distinguished Analyst looks at the critical business and technical issues enterprise leaders should consider when defining their conversational strategy and roadmap, and provides guidance on evaluating options and solutions.

Discussion Topics:

• The critical leadership, technical, and intent modeling issues to address when developing a conversational platform strategy
• How to evolve from a text chatbot and menu-based IVR approach to an intent-based, conversational approach
• Emerging best practices emerging for these types of projects

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Beyond Chatbots:
Defining Your Enterprise Conversational Platform Strategy

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar – Recorded   Nov 13, 2018
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: Training Magazine Network

You can keep taking your best guesses on how best to engage your team, your bosses and your customers … or you could understand the science behind what really makes the difference.

The science of the brain is the cutting-edge of the art of management. The Neuroscience of Engagement webinar shares insights and strategies that help us raise our game.

When you attend this webinar, you’ll learn the single question the brain is asking itself … five times every second.

Michael Bungay Stanier founder of Box of Crayons outlines four factors that make all the difference in whether people are with you or against you.

You’ll leave feeling like you can use the science of engagement in practical ways to have more impact in the work you do.

Presenter:  Michael Bungay Stanier (LinkedIn profile),  founder of Box of Crayons, a company that helps organizations do less good work and more great work.  He created the eight irresistible principles of fun, a short Internet movie that has been viewed by millions of people, and his first book, Get Unstuck & Get Going… on the stuff that matters, has won a number of publishing and design awards.  His book, Do More Great Work: Stop the Busy Work and Start the Work That Matters, contains 15 practical tools to help you find, start, and sustain more great work.  He is also the author of of the bestseller The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. To view a short animated version of this manifesto, visit his site at DoMoreGreatWork.

Click to register for:
The Neuroscience Of Engagement

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Online Webinar  – Recorded October 17, 2019
Activity Type: Education – Online or Digital Media 1 PDU – Free
Provider: ProjectManagement.com / Gantthead (REP #2488)
Once viewed your PDU Will automatically Be recorded with PMI®

ProjectManagement.com / Gantthead premium content
Is available to PMI® members.

Social Media Is A Reality

Sometimes we wish it wasn’t, but that genie isn’t likely to go back into its bottle. As project managers, many of us are on social media.

Many on social media use the tools to vent about their daily lives, to find a sympathetic ear and to get support—or at least validation.

• But should we? And …
• What is the risk of doing so?

In this webinar Mark Mullaly (LinkedIn profile) author of Researching the Value of Project Management explores what social media can do, what we can do in social media and where we might want to think about drawing the line.

Note: You have to sign in to ProjectManagement.com with your PMI® credentials to register for this opportunity. If you are not signed in with your PMI® credentials you will not see the “Register for this webinar” link

Click to register for:
Should I Be Tweeting This?

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.