Live Webinar July 23th, 2018, 10:00 am – 11:00 am EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels.

In this unique panel discussion style webinar:

1. Pete Slease (LinkedIn profile, Gartner bio) Gartner Principal Executive Advisor
2. Jim Davies (Gartner bio) Gartner Research Director
    and
3. Nadine LeBlanc (LinkedIn profile, Gartner bio) Gartner Research Director

will moderate a conversation with Gartner Research Directors on emerging trends in customer service and support technology.

Their aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers’ needs.

During this session, you can also ask the panelists your questions on this topic.

Discussion Topics:

• The biggest technology challenges facing customer service and support leaders and how to overcome them
• How to differentiate between application hype or necessity
• Which technologies and applications you’re missing or should be investigating
• An introduction to Gartner for Customer Service & Support Leader

Click to register for:
Emerging Trends In Customer Service & Support Technology

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