Live Webinar July 17th, 2019 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider:  The Corporate Education Group ( REP 1011 )

A positive interaction with your customers can go a long way, especially in this age of social media and internet reviews.

Customers who experience top-notch service are likely to tell others about it, which can translate into more customers and more buzz. When customers feel valued and appreciated, they are more likely to come back.

But it’s not just customers that benefit from a service-minded culture – its’ also the employees of an organization.

When employees feel empowered to go above and beyond to solve customer issues and provide next-level service, it creates a culture that puts service first in all relationships, internal and external, increasing collaboration, productivity, and the bottom line.

In this webinar Lisa Cox  will show you how to practice Legendary Service® and create a culture of service within your organization.

Learning Objectives:

• Learn how to build customer loyalty by operating with a service mindset.
• Create a sense of value in your customers.
• Improve collaboration, innovation, and productivity throughout your organization
  • By creating a culture of service.

Presenter: Lisa Cox (LinkedIn profile) Trainer/Coach/Consultant Corporate Education Group (CEG), has 20 +years experience in the professional development of business associates, managers, directors, and senior-level leadership. Lisa assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on the needs and goals of the organization, delivering training programs both virtually and face-to-face. Lisa’s certifications include: Lisa is a Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), and Situational Leadership Facilitator, Diversity Champion, and Trainer

Click to register for:
Legendary Service

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar – July 17th, 2019 7:00 am – 7:30 am EDT
Live Webinar – July 17th, 2019 12:00 PM – 12:30 PM BT
Activity Type: Education – Course or Training  1 Hour  1 PDU free
Provider: APM a division of  APMG International

Whatever stage you’re at in your career, or if you haven’t even started yet, you’re going to be impacted by a digital revolution in the workplace.

Your CEO is working on it, your boss is thinking about it, and you are certainly going to be a major part of it!

How will ‘the fourth industrial revolution’ in the global workplace impact you? How can you avoid becoming the ‘Walking Dead’ of the future workforce? What are the skills your CEOs and future bosses are looking at to future-proof their business?

Join Ian Clarkson Head of Organisational Consultancy, QA for 30 minutes of thought provoking and career changing insight into the future of project managers in the digital age.

Presenter Ian Clarkson (LinkedIn profile) Head of Organisational Consultancy; is an experienced consultant, columnist, trainer and speaker, making him highly respected in his field. Previously head of QA’s project management practice, Ian’s new team phelps build sustainable individual and organisation-wide capability and capacity to meet current and future business needs.

Click to register for:
Is Project Management Dead In The Digital Age?

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar July 16th, 2019 – 1:00 pm to 2:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Human Capital Institute

Note: SHRM has pre-approved this webcast for 1 Professional Development Credits (PDCs) towards SHRM-CP℠ or SHRM-SCP℠ Certifications.

Click to register for:
How To Maximize The Value Of Your ERGs

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.

Live Webinar July 17th, 2019, 10:00 am – 11:00 am  EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Customer analytics is one of the primary drivers of analytic adoption.

The sheer diversity of potential opportunities to apply analysis to deliver great customer experiences and improve customer relationships can be daunting.

In this webinar,  Melissa Davis (LinkedIn profile, Gartner bio) helps you determine the key customer analytics trends you should focus on and best practices for applying them.

Discussion Topics:

• Key areas of customer analytics
• Best practices in customer analytics
• Key trends in customer analytics to plan for

Click to register for:
What You Need To Know About Customer Analytics

NOTE: For PMI® Audit Purposes – Print Out This Post!  Take notes on this page during the presentation and also indicate the Date & Time you attended. Note any information from the presentation you found useful to your professional development and place it in your audit folder.