Live Webinar March 10th, 2020, 11:00 am – 12:00 pm EDT
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

The key to great Customer Experience (CX) is an engaged employee base focused on customer service. In other words, if you want great CX, you must have great employee experience (EX).

In this customer experience webinar Gene Phifer (LinkedIn profile, Gartner bio)  Gartner VP Distinguished Analyst reveals how leading enterprises deliver powerful and compelling employee experiences, and the models, methodologies and technologies needed for great EX.

Discussion Topics:

• The value of EX, especially as it relates to CX
• The parallels between the methodologies and technologies of CX and EX
• How to deliver EX that leads to engaged employees

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
Without Great Employee Experience,
You Can Forget Great Customer Experience

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