Live Webinar November 8th, 2021, 1:00 pm – 2:00 pm EST
Activity Type: Education – Course or Training  1 Hour  1 PDU
Provider: Gartner Webinars

Almost every organization claims the customer comes first, but is that really the case?

Join Gene Alvarez (LinkedIn profile, Gartner bio) Gartner Managing Vice President  & Matthew Hotle (LinkedIn profile, Gartner bio) Gartner VP Distinguished Advisory; for this webinar as they explore what it means to execute a true customer-centric strategy.

CIOs and IT leaders will learn the benefits of this approach, how to evolve your IT delivery model to gain these benefits, and how you can measure the impact of a customer-centric strategy.

You also will discover how fusion teams can help drive success in a customer-centric model as technology responsibilities move beyond the IT department.

Discussion Topics:

• How technology strategies and delivery models should differ when business objectives prioritize customer centricity
• The enablers you need to implement to accelerate customer-centric initiatives
• Rethink IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models

Return to the web page to watch both the live and on-demand webinar.

Click to register for:
CIOs Can Play A Critical Role In Enabling A Customer-Centric Strategy

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